Frag Magenta
Deutsche Telekom
Frag Magenta is Deutsche Telekom's digital assistant. Customers reach it in chat and by voice, and it handles service topics such as billing and line faults. It is available on the website, in the MeinMagenta app and on the service hotline. We have been part of the team building it for several years. Our recent work has been on the voice side, where we helped bring real-time speech into the assistant, and on moving older parts of the platform onto current technology. It is in production and customers use it every day.